Hills Happy Paws Privacy Policy

Information We Collect

When you enquire, complete a booking, or provide pet care information, we may collect information including:

  • Your name and contact details

  • Address and property access information (such as keys, access instructions, or codes)

  • Emergency contact details

  • Veterinary information

  • Pet information, including health, behaviour, medication, and care requirements

  • Photos and updates of your pet during services

  • Payment and booking information

How We Use Your Information

Your information is collected and used to:

  • Provide safe and suitable pet care services

  • Communicate with you about bookings and updates

  • Contact emergency contacts or veterinary providers if required for your pet’s welfare

  • Process payments and manage bookings

  • Maintain accurate service records

  • Improve and promote Hills Happy Paws services

Photos & Marketing

Photos may be taken during visits and walks to provide updates and share your pet’s experience.

Photos may also be used for marketing purposes, including social media, website content, and promotional material, unless you advise that you do not wish your pet’s photos to be used.

Client privacy is respected at all times. Personal information, including addresses, access details, and information that could identify your home or location, will not be shared publicly.

How We Store Your Information

Information provided to Hills Happy Paws is stored securely and only accessed when required to provide services.

Access information, including keys, codes, and entry instructions, is treated confidentially and only used for the purpose of providing booked services.

Sharing Your Information

Your personal information will not be sold, shared, or disclosed to third parties except where:

  • Required to provide care for your pet (such as contacting your nominated veterinarian in an emergency)

  • Required by law

  • Necessary to protect the safety and welfare of your pet or others

Your Rights

You may request access to, correction of, or updates to your personal information held by Hills Happy Paws.

Contact

If you have any questions about how your information is handled, please contact Hills Happy Paws.